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The story begins in the city of joy, Kolkata. Arpita, a pregnant woman prays to Goddess Durga for a daughter and a friend who will protect her daughter through all her struggles. Young Shantanu enters the temple and wishes for a friend who he could cherish and protect all his life. Arpita's husband Shubhu plans to sell his wife for money. Chanda, a woman from the brothel, convinces Thaku Maa to buy Arpita.
Arpita goes into early labour and gives birth to a baby girl. Chanda brings out the newborn to her son Shantanu. Shantanu names her Puchki. Shantanu and Puchki are best friends. He protects her and fulfills all her wishes. Puchki is a mischievous girl interested in dancing and makeup. Beauty is fed up of Puchki and tries to sell her to foreigners.
When Arpita finds out what Beauty is planning to do, she gathers money and tries to run away with Puchki but is unsuccessful. Chanda puts Shantanu up for adoption and he gets adopted by Nivedita Mazumdar.
Despite Shantanu's attempts to stay back, he is taken away. Puchki and Shantanu miss each other. Arpita starts falling sick, and Puchki is forced to train to become a prostitute. Nivedita gets pregnant with her own child but promises to not let it lessen her love for Shantanu. Arpita dies. Pathan Chacha helps Puchki meet Shantanu.
Nivedita finds out that Shantanu is Arindham's illegitimate child with Chanda due to which she distances herself from Shantanu. Nivedita gives birth to a disabled baby boy. Moushmi considers Nivedita's child as the real heir of the Mazumdar family. Nivedita asks Shantanu to leave India and never return. Shantanu has returned to India after 20 years to celebrate Hridoy's birthday. On the other hand, Puchki is living her life with a new name and identity.